Giftvelo Support Policy

Effective Date: 10th February 2025

At Giftvelo, customer satisfaction is our top priority. Our support team is here to assist you with orders, returns, refunds, and any inquiries. Please review our support guidelines below.

1. Support Availability

? Support Hours: 10am - 5pm ET

? Email Support: support@giftvelo.com

? Live Chat: Available on our website during support hours

2. How to Contact Us

• Live Chat: For quick queries, use the chat feature on our website.

• Email Support: Send detailed inquiries to support@giftvelo.com for response within [2-8] business hours.

3. Order & Delivery Support

• Order Tracking: Customers can track orders via the Order Tracking Page.

• Late or Missing Orders: If your order is delayed beyond the expected delivery time, contact support for an update.

• Damaged or Incorrect Orders: Report issues within 4 days of delivery with photos for prompt resolution.

4. Return & Refund Assistance

• Visit our Return Policy Page for detailed guidelines.

• Support can assist with return requests, refund statuses, and dispute escalations.

5. Seller & Vendor Support

• Sellers can reach our dedicated seller support team at support-seller@giftvelo.com.

• Assistance with product listings, payments, and order management is available.

6. Complaint Resolution

• If you are unsatisfied with our support response, you can escalate the issue by emailing escalation@giftvelo.com.

• We aim to resolve escalated complaints within 2-5 business days.

7. Policy Updates

Giftvelo reserves the right to update this policy at any time. By using our support services, you agree to our terms.

For further assistance, contact us at support@giftvelo.com .