Giftvelo Return & Refund Policy

Effective Date: [Insert Date]

At Giftvelo, we strive to provide a seamless gifting experience. If you are not satisfied with your purchase, our return policy ensures a hassle-free process. Please review the guidelines below.

1. Eligibility for Returns

You can request a return if:

✅ The item is damaged, defective, or incorrect upon arrival.

✅ The product does not match the description or images provided.

✅ The item is eligible for return as per the product page.

? Non-returnable items include:

• Personalized or custom-made gifts (unless damaged or incorrect).

• Perishable goods (flowers, chocolates, cakes, etc.).

• Digital gift cards or downloadable products.

• Items marked as “Final Sale” or “Non-Returnable.”

• Items such as Surprise's.

2. Return Window & Process

• Customers must initiate a return within 4 days of receiving the product.

• To request a return, visit Your Orders and submit a return request with images of the item.

• Once approved, you will receive return instructions, including the return shipping address (if applicable).

3. Refund Process

• Refunds are processed within [X] business days after the returned item is received and inspected.

• Refunds will be issued to the original payment method or as Giftvelo store credit, based on customer preference.

• If the return is due to an error from Giftvelo or the seller, we will cover the return shipping costs.

4. Exchange Policy

• Exchanges are available for damaged, defective, or incorrect items.

• If the requested replacement is unavailable, we will issue a full refund.

5. Cancellation Policy

• Orders can be canceled within 20 Minutes of placing the order, provided they have not been processed for shipping.

• Custom or personalized orders cannot be canceled once processing begins.

6. Late or Missing Refunds

• If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary.

• If there is an issue, contact Giftvelo Support at support@giftvelo.com for assistance.

7. Dispute Resolution

• If a return request is denied by the seller and you disagree, you can escalate the issue to Giftvelo’s dispute resolution team for review.

Giftvelo reserves the right to update this policy at any time. By making a purchase, you agree to these terms.

For any queries, please contact Giftvelo Customer Support