Giftvelo Privacy Policy

Effective Date: 20th February 2025

At Giftvelo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services.

1. Information We Collect

We collect various types of personal and non-personal information to improve our services and your experience:

Personal Information:

• Account Information: Name, email address, phone number, shipping address, payment details (when making a purchase).

• User Preferences: Information related to your preferences for products, shipping methods, and communication preferences.

Non-Personal Information:

• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

• Device Information: IP address, browser type, and device information when accessing our website.

2. How We Use Your Information

We use the information collected to provide, personalize, and improve our services:

• Order Processing: To process and deliver your orders.

• Communication: To send order updates, promotional offers, and other important information.

• Website Improvement: To analyze usage trends and improve our website functionality.

• Customer Support: To respond to inquiries and resolve issues.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: Trusted third-party partners who assist with order fulfillment, payment processing, and customer support.

• Legal Compliance: If required by law or to protect the rights and safety of our users or Giftvelo.

• Business Transfers: In the event of a business merger, acquisition, or sale, customer information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Giftvelo uses cookies to improve your experience on our website. Cookies help us:

• Recognize you when you return to our site.

• Customize your preferences.

• Monitor website traffic and behavior.

You can manage or disable cookies through your browser settings, but this may affect the functionality of the website.

5. Data Security

We use industry-standard security measures to protect your personal data. However, no system is entirely secure, and we cannot guarantee the complete safety of your data.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: You can access, update, or correct your personal information at any time through your account settings.

• Data Deletion: You can request the deletion of your account or personal data by contacting us at support@giftvelo.com.

• Opt-Out: You can unsubscribe from promotional emails by following the unsubscribe instructions in each email.

7. Third-Party Links

Our website may contain links to third-party websites. Giftvelo is not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

Giftvelo does not knowingly collect personal information from individuals under the age of 13. If you believe we have unintentionally collected data from a child, please contact us immediately to remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. It is your responsibility to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@giftvelo.com